Company: SoftMaji InfoTech Pvt. Ltd.
Location: Lucknow, Uttar Pradesh (On-site)
Job Type: Full-Time
Experience: 0-2 Years
Salary: As per industry standards
Job Description:
We are looking for a Technical Support Executive to assist schools using FeeFlow – our School Management Software. The ideal candidate should have good communication skills, basic technical knowledge, and problem-solving ability to provide seamless support to clients.
Key Responsibilities:
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Provide technical support and training to school staff using FeeFlow software.
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Troubleshoot user queries, software issues, and technical difficulties via calls, emails, and remote support.
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Assist in software setup, user onboarding, and configuration.
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Work closely with the development team to report bugs and suggest improvements.
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Document FAQs, solutions, and support queries for future reference.
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Ensure high levels of customer satisfaction by resolving issues efficiently.
Requirements:
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Qualification: Any Graduate (Preference for IT/Computer Science)
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Basic knowledge of Software, SQL, and troubleshooting (preferred)
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Good communication skills in English & Hindi
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Ability to handle customer queries patiently and effectively
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Prior experience in technical support or school ERP software is a plus