Inside Sales Executive

Company: SoftMaji InfoTech Private Limited
Location: Lucknow, Uttar Pradesh
Job Type: Full-Time
Work Mode: On-Site
Department: Sales
Experience: 0 to 3 Years
Salary: ₹18,000 to ₹35,000 per month + Performance Incentives
Openings: 5

About SoftMaji InfoTech

SoftMaji InfoTech Private Limited is an IT company based in Lucknow, Uttar Pradesh.

We work in web development, software development, mobile applications, digital marketing and SaaS products.

We build software products for businesses, schools, institutions and other organizations. We also provide technology services to clients based on their requirements.

We are looking for an Inside Sales Executive who can communicate with potential customers, understand their requirements, explain our products and services, conduct product demonstrations and convert qualified leads into customers.

This is an office-based sales role. Most customer communication will happen through phone calls, WhatsApp, email, online meetings and other digital communication channels.

About the Role

As an Inside Sales Executive, you will handle sales activities without regularly travelling to meet customers.

You will communicate with customers from our office and take them through the sales process.

Your work may start with a new enquiry or an outbound lead and continue through:

Lead → First Contact → Requirement Understanding → Product Explanation → Demo → Follow-Up → Negotiation → Closing → Handover

You will be expected to maintain regular communication with prospects and keep your sales pipeline updated.

You do not need to be a programmer.

You should, however, be comfortable using computers, learning software products and explaining them to customers.

What You Will Do

Lead Handling

• Contact new leads assigned by the company.
• Respond to customer enquiries within the expected time.
• Understand where the lead came from.
• Check the customer’s requirement.
• Identify whether the customer is a suitable prospect.
• Record lead information in the CRM.
• Move qualified leads to the next stage of the sales process.
• Follow up with leads that need more time.

Outbound Sales

You may also be responsible for generating sales through outbound communication.

This can include:

• Cold calling.
• Calling existing prospects.
• Calling old or inactive leads.
• WhatsApp outreach.
• Email outreach.
• Following up with people who previously showed interest.
• Contacting businesses that may benefit from our products.

You should be comfortable starting conversations with people who have not previously spoken with the company.

Customer Requirement Understanding

Before trying to sell a product, you should understand what the customer needs.

You will ask questions such as:

• What problem are you currently facing?
• How are you managing this work today?
• What software are you currently using?
• How many users do you have?
• Which features are important to you?
• What type of support do you require?
• When are you planning to start?
• Who will make the final decision?

The purpose is to recommend an appropriate product or service rather than simply sending a price.

Product Demonstrations

You may conduct online product demonstrations for interested customers.

This can include:

• Web applications
• SaaS products
• Mobile applications
• Website solutions
• Other software products offered by the company

During a demonstration, you should:

• Understand what the customer wants to see.
• Show relevant features.
• Explain the workflow.
• Answer basic questions.
• Explain the appropriate plan.
• Discuss pricing.
• Move the customer towards the next step.

You will receive product training before handling customers independently.

Sales Follow-Up

Follow-up is an important part of this role.

You will:

• Follow up after calls.
• Follow up after demos.
• Follow up after quotations.
• Follow up after sending pricing.
• Follow up with trial users.
• Follow up with customers who need internal approval.
• Schedule future calls.
• Record the next follow-up date.
• Maintain proper communication history.

You should know when to follow up and when to stop pursuing a lead.

Handling Objections

Customers may have concerns about:

• Price
• Features
• Competitors
• Payment
• Product suitability
• Implementation
• Support
• Data migration
• Subscription terms

You will be expected to understand the objection, provide the correct information and involve the appropriate team when necessary.

You should never provide false information simply to close a sale.

Closing Sales

You will work towards converting qualified prospects into customers.

This includes:

• Confirming the customer’s requirement.
• Presenting the suitable plan.
• Explaining pricing.
• Handling basic objections.
• Negotiating within approved limits.
• Following up on the decision.
• Coordinating payment.
• Confirming the sale.
• Handing the customer to the appropriate team.

CRM Management

You will maintain accurate information about your leads.

This includes:

• Lead name
• Company name
• Phone number
• Email
• Lead source
• Requirement
• Product discussed
• Demo date
• Follow-up date
• Current status
• Expected purchase date
• Expected sales value
• Conversion status
• Reason for lost lead

CRM updates are part of your daily responsibility.

Daily Responsibilities

A normal day may include:

• Checking new enquiries.
• Calling new leads.
• Calling existing prospects.
• Conducting online demos.
• Sending product information.
• Sending quotations.
• Following up with interested customers.
• Handling customer questions.
• Updating CRM records.
• Discussing difficult leads with your manager.
• Working towards daily and monthly sales targets.

Skills Required

• Good verbal communication.
• Good listening ability.
• Sales skills.
• Customer handling.
• Lead qualification.
• Follow-up management.
• Product presentation.
• Basic negotiation.
• Objection handling.
• Closing skills.
• Basic computer knowledge.
• Email and WhatsApp communication.
• Basic CRM knowledge.
• Time management.

Preferred Experience

Experience in any of these areas will be useful:

• Inside sales
• Tele-sales
• SaaS sales
• IT sales
• Software sales
• B2B sales
• Website sales
• Digital marketing sales
• Subscription sales
• Customer support with sales responsibilities

Education

Graduation in any stream is preferred.

Relevant sales experience can also be considered.

Experience

0 to 3 Years

Freshers can apply if they have good communication skills, basic computer knowledge and an interest in sales.

Salary

₹18,000 to ₹35,000 per month + Performance Incentives

The final salary will depend on experience, communication, sales ability and interview performance.

Performance Incentives

Employees can earn additional incentives based on sales performance.

Incentives may depend on:

• New customers
• Revenue generated
• Target achievement
• Product sales
• Subscription sales
• Other approved sales activities

The applicable incentive structure will be explained during the hiring process.

Employee Benefits

• Competitive fixed salary
• Performance-based incentives
• Target-based rewards
• Paid leave as per company policy
• Weekly off
• Product training
• Sales training
• SaaS and software product exposure
• Career growth opportunities
• Regular performance reviews
• Professional working environment
• Support from sales and technical teams

Career Growth

Possible growth path:

Inside Sales Executive → Senior Inside Sales Executive → Team Leader → Sales Manager

Growth will depend on performance, sales results, customer handling and ability to take additional responsibility.

Working Schedule

Working Days: Monday to Saturday
Weekly Off: Sunday
Working Hours: 10:00 AM to 8:00 PM
Location: Lucknow, Uttar Pradesh

This is an on-site position.

Who Can Apply?

You can apply if you:

• Like talking to customers.
• Are comfortable making calls.
• Want to build a career in sales.
• Can explain products clearly.
• Are comfortable with targets.
• Can handle regular follow-ups.
• Are willing to learn software products.
• Have previous inside sales experience.
• Are a fresher interested in IT sales.

Who May Not Be Suitable?

This role may not be suitable if you:

• Do not want to make sales calls.
• Do not want to work with targets.
• Do not like customer communication.
• Do not want to learn software products.
• Prefer a role without sales responsibility.

Important: Skill Test Required Before Applying

Complete the Skill Test First

Before applying for this job, please take the test for the same skill.

1. Take Test

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2. Pass Test

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3. Share Certificate

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Take Skill Test →

After passing the test, share your certificate with us. We will then process your application.

Please complete the skill test before submitting your application.

Applications without the required skill-test certificate may not be processed.

Hiring Process

1. Skill Test
2. Certificate Verification
3. Application Screening
4. HR Interview
5. Sales Interview
6. Practical Sales Discussion
7. Final Discussion
8. Offer

The hiring process may vary depending on the candidate’s profile.

How to Apply

Complete the required Inside Sales Executive skill test first.

After passing:

1. Obtain your certificate.

2. Share your certificate with your updated resume.

3. Our recruitment team will review your application.

Skill Test: https://certify.softmaji.in/tests

Company: SoftMaji InfoTech Private Limited
Location: Lucknow, Uttar Pradesh