SaaS Product Specialist

Company: SoftMaji InfoTech Private Limited
Location: Lucknow, Uttar Pradesh
Job Type: Full-Time
Work Mode: On-Site
Department: Product & SaaS Operations
Experience: 1 to 4 Years
Salary: ₹25,000 to ₹50,000 per month + Performance Incentives
Openings: 1

About SoftMaji InfoTech

SoftMaji InfoTech Private Limited is an IT company based in Lucknow, Uttar Pradesh.

We develop software products and provide technology services including SaaS products, web development, mobile applications and digital solutions.

We are looking for a SaaS Product Specialist who can understand our products at a deeper level and act as a bridge between customers, sales, customer success and the technical/product development teams.

This position is suitable for someone who enjoys both software products and customer communication.

About the Role

The Product Specialist should know the product better than a normal sales or support executive.

You should understand:

• What the product does.
• How the product works.
• Who should use each feature.
• Which plan is suitable for different customers.
• What the limitations are.
• What common questions customers have.
• What customers are requesting.
• Which problems require technical intervention.
• Which requirements may need product changes.

You will use this knowledge to help sales teams, customers, customer success teams and developers.

Main Responsibility

Your core responsibility is to become a strong product expert and make sure the right product information reaches the right person.

You may work across:

Product → Sales → Customer → Support → Development

Your Main Responsibilities

1. Deep Product Knowledge

You will learn our SaaS products in detail.

This includes:

• Features
• Modules
• User roles
• Permissions
• Workflows
• Settings
• Reports
• Subscription plans
• Pricing
• Integrations
• Mobile application
• Web application
• Account setup
• Limitations
• Common issues
• Product roadmap where applicable

You should be able to answer detailed product questions accurately.

2. Advanced Product Demonstrations

You will conduct detailed product demonstrations for potential customers.

Unlike a basic sales demo, you may handle customers who have specific or complicated requirements.

You will:

• Understand the customer’s workflow.
• Identify relevant product features.
• Build a demo around their requirements.
• Explain how the product can fit their process.
• Demonstrate advanced features.
• Answer detailed questions.
• Explain product limitations honestly.
• Coordinate with technical teams when required.

3. Support the Sales Team

Sales executives may not know every product detail.

You will support them when a prospect asks a detailed question.

For example:

• Can the product handle a particular workflow?
• Can multiple user roles be configured?
• Is a particular report available?
• Can existing data be imported?
• Does the mobile application support a specific feature?
• Can the product integrate with another system?
• Can a particular customization be provided?

You will provide the correct answer or involve the appropriate technical team.

4. Understand Customer Requirements

You will speak with customers and understand their requirements in detail.

You should identify:

• Current workflow
• Existing software
• Problems
• Required features
• Number of users
• Business process
• Reporting requirements
• Integration requirements
• Data requirements
• Implementation requirements
• Customization requirements

You should be able to convert a customer’s general statement into a clear product requirement.

5. Requirement Documentation

When a customer requests something that is not currently available, you will document it properly.

A requirement document may include:

• Customer requirement
• Current workflow
• Desired workflow
• Reason for requirement
• Users affected
• Priority
• Existing product capability
• Proposed solution
• Additional information
• Screenshots or examples

This helps developers and product teams understand what the customer actually needs.

6. Coordinate With Development

You will work with developers when a requirement requires technical evaluation.

You may:

• Explain customer requirements.
• Discuss product behaviour.
• Clarify expected functionality.
• Answer developer questions.
• Review proposed solutions.
• Test new functionality.
• Confirm whether the requirement has been addressed.

You do not need to be the developer.

However, you should understand enough about software to communicate effectively with developers.

7. Product Testing

You may participate in product testing before new features are released.

This can include:

• Checking new features.
• Testing existing workflows.
• Testing different user roles.
• Testing permissions.
• Checking reports.
• Testing mobile and web functionality.
• Checking edge cases.
• Verifying customer-specific requirements.

You should report problems clearly before the feature reaches customers.

8. Customer Training

You may provide advanced product training to customers.

Training may cover:

• Product setup
• Advanced features
• User management
• Reports
• Workflows
• Best practices
• New features
• Advanced configuration

You should be able to adjust the training based on the customer’s level of knowledge.

9. Product Documentation

You may help create and maintain:

• Product guides
• Feature documentation
• FAQs
• Demo guides
• Internal sales documentation
• Training material
• Feature comparison documents
• Product update notes

The information should be easy for sales and customers to understand.

10. Product Feedback

You will collect useful information from customers and sales teams.

This may include:

• Frequently requested features
• Difficult workflows
• Missing functionality
• Customer complaints
• Common questions
• Competitor features
• Product usability issues

You will organize this information and share it with the appropriate product or management team.

11. Help Prioritize Requirements

Not every customer request should automatically become a product feature.

You may help the team understand:

• How many customers need the feature.
• Why the feature is needed.
• Whether it affects existing workflows.
• Whether a workaround already exists.
• Whether it is important for a particular customer.
• Whether it could benefit multiple customers.

Final product decisions will remain with the relevant management/product team.

12. Competitive Product Understanding

You may research competing software products to understand:

• Their features
• Pricing models
• Product positioning
• Common workflows
• Customer expectations

The objective is to understand the market and help the company improve product communication and positioning.

13. Support Customer Success

You will work with the Customer Success team when customers need:

• Advanced product training
• Feature clarification
• Product configuration guidance
• Advanced demonstrations
• Help understanding product capabilities

14. Support Customer Retention

A customer may consider leaving because they do not understand how to use an important feature or believe the product cannot meet their requirement.

You may help by:

• Understanding the concern.
• Showing the correct functionality.
• Providing training.
• Explaining available alternatives.
• Coordinating with the product/technical team.

You should never promise a feature or customization unless it has been approved.

Required Skills

• Strong product understanding
• Good communication
• Product demonstration
• Customer requirement analysis
• Presentation skills
• Problem-solving
• Documentation
• Basic software testing
• Customer handling
• Cross-team coordination
• Good listening
• Attention to detail

Technical Knowledge

Programming is not mandatory.

However, basic knowledge of the following will be an advantage:

• Web applications
• Mobile applications
• APIs
• Databases
• SQL
• HTML
• CSS
• JavaScript
• PHP
• Software testing
• Browser Developer Tools
• Basic software architecture

You should understand technical concepts well enough to communicate with developers.

Education

Graduation in any stream is preferred.

Candidates from BCA, BSc IT, BTech, MCA or similar technical backgrounds may have an advantage.

Experience

1 to 4 Years

Candidates with experience in:

• SaaS
• Product support
• Product operations
• Software support
• Technical support
• Business analysis
• Pre-sales
• Software implementation
• Customer success

will be preferred.

Strong candidates with less experience may also be considered if they demonstrate excellent product understanding and communication skills.

Communication Requirements

Hindi: Good communication required.

English: Good professional communication preferred.

You will communicate with:

• Customers
• Sales executives
• Customer success teams
• Developers
• Management

You must be able to explain the same product differently depending on the audience.

Salary

₹25,000 to ₹50,000 per month + Performance Incentives

The final salary will depend on:

• Experience
• Product knowledge
• Technical understanding
• Communication
• Customer handling
• Product demonstration ability
• Interview performance

Performance Incentives

Performance-based incentives may be provided based on company-defined objectives.

Performance may include:

• Successful product demonstrations
• Sales team support
• Customer training
• Product implementation support
• Product testing
• Requirement documentation
• Customer satisfaction
• Successful product adoption

The applicable incentive structure will be explained during the hiring process.

Employee Benefits

• Competitive fixed salary
• Performance-based incentives
• Paid leave as per company policy
• Weekly off
• Detailed SaaS product training
• Exposure to product development
• Exposure to sales and customer success
• Practical experience with real SaaS products
• Career growth opportunities
• Regular performance reviews
• Professional working environment
• Direct interaction with technical and management teams

Career Growth

Possible progression:

SaaS Product Specialist → Senior Product Specialist → Product Manager / Product Lead

Depending on your skills and interests, you may also move towards:

• Product Management
• Business Analysis
• Pre-Sales
• Product Operations
• Customer Success Management
• SaaS Operations

Working Schedule

Working Days: Monday to Saturday
Weekly Off: Sunday
Working Hours: 10:00 AM to 8:00 PM
Location: Lucknow, Uttar Pradesh

This is an on-site position.

Who Can Apply?

This position may be suitable for you if you:

• Enjoy learning software products deeply.
• Like explaining software to people.
• Enjoy customer conversations.
• Like conducting product demonstrations.
• Can understand business requirements.
• Are comfortable talking with developers.
• Enjoy testing software.
• Like documenting requirements.
• Want to work between product, sales and customers.
• Want to build a career in SaaS product management.

Who May Not Be Suitable?

This position may not be suitable if you:

• Do not want customer interaction.
• Do not want to learn products deeply.
• Prefer only sales or only development work.
• Are uncomfortable conducting demonstrations.
• Do not like documentation.
• Do not want to coordinate with multiple teams.

A Typical Day

Your day may include:

• Preparing for product demos.
• Conducting advanced customer demonstrations.
• Answering product questions from sales.
• Speaking with customers about requirements.
• Documenting new requirements.
• Discussing requirements with developers.
• Testing new product features.
• Helping customer success teams.
• Preparing product documentation.
• Training customers.
• Reviewing customer feedback.
• Researching competing products.
• Reporting important product observations to management.

The exact responsibilities may vary depending on current product requirements.

Performance Expectations

Performance may be measured through:

• Product knowledge
• Demo quality
• Accuracy of product information
• Customer requirement understanding
• Quality of requirement documentation
• Sales team support
• Customer training
• Product testing
• Internal coordination
• Customer feedback quality
• Product documentation

The exact targets will be communicated by management.

Important: Skill Test Required Before Applying

Complete the Skill Test First

Before applying for this job, please take the test for the same skill.

1. Take Test

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2. Pass Test

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3. Share Certificate

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Take Skill Test →

After passing the test, share your certificate with us. We will then process your application.

Please complete the skill test before submitting your application.

Applications without the required skill-test certificate may not be processed.

Hiring Process

1. Skill Test

Complete the SaaS Product Specialist skill assessment.

2. Certificate Verification

Share your certificate with our recruitment team.

3. Application Screening

Our team will review your resume, experience and test result.

4. HR Interview

Discussion about your background, salary expectations and career plans.

5. Product Interview

Discussion about:

• SaaS products
• Product understanding
• Customer requirements
• Product demonstrations
• Software workflows
• Problem solving

6. Practical Product Round

You may be given a sample SaaS product or product scenario.

You may be asked to:

• Conduct a short product demo.
• Explain a feature.
• Understand a sample customer requirement.
• Write a simple requirement document.
• Identify whether a request is a feature, configuration issue or technical problem.
• Explain how you would communicate the requirement to a developer.

7. Final Discussion

Salary, joining date, responsibilities and other employment terms will be discussed.

8. Offer

Selected candidates will receive the employment offer.

The hiring process may vary depending on the candidate’s profile.

Important Things to Know Before Applying

This is not a normal sales position and it is not a normal customer support position.

You will need to understand the product deeply.

You will work with customers who have detailed questions, salespeople who need product support and developers who need clear business requirements.

You should be comfortable moving between these three sides.

You should also be comfortable saying:

“I don’t know the answer yet. Let me confirm it with the technical/product team.”

Giving an incorrect answer to a customer is worse than taking a little time to find the correct answer.

Accuracy is important in this role.

How to Apply

Before applying, complete the required SaaS Product Specialist skill test.

Step 1: Take the Skill Test.

Step 2: Pass the test and receive your certificate.

Step 3: Share your certificate along with your updated resume with our recruitment team.

Skill Test: https://certify.softmaji.in/tests

Company: SoftMaji InfoTech Private Limited
Location: Lucknow, Uttar Pradesh